Freeman ClinicsBelmont Close Battle Hill, NE28 9DXTel:
THIS PAGE IS BEING UPDATED
We are very aware that taking the "patient-eye" view of practice life is very useful. We have valued the information we have gleaned over the years from all the patient surveys we have done across our services. We have decided to take this a step further and launch a patient - participation group at each centre.
We aim to have a core membership of about 12 people who will be willing to come to meetings approximately 4 - 6 times per year. We would also like a wider group of people who are willing to let us contact them by email to get feedback. We are interested in your views on things like:
People come and go from the group, so if you would like to know more about taking part - please send us an email or contact your surgery and ask to speak to the practice manager.
A&E - Accident & Emergency is a service available 24 hours a day, seven days a week where people receive treatment for medical and surgical emergencies that are likely to need admission to hospital.
Acute - Acute means something that develops suddenly. It may be a symptom or a disorder. It may not be severe and it usually does not last long.
Caldicott Guardian - A Caldicott Guardian is a person who is responsible for ensuring confidentiality of patient information.
Care Quality Commission - In England, the Care Quality Commission (CQC) is responsible for ensuring the quality of health and social care. It regulates and inspects hospitals. It looks after your interests if you are detained under the Mental Health Act. It can also investigate complaints.
Carer - A carer is a friend or relative who looks after an ill, disabled or older person. The arrangement is informal and long-term and the carer is not paid to do it.
CCG - See Clinical Commissioning Group
Clinical Commissioning Group - These are the health commissioning organisation which replaced Primary Care Trusts in April 2013. CCGs are led by GPs ad represent a group of GP practices in a certain area. They are responsible for commissioning healthcare services both in the community and hospital settings.
Clinician - A clinician is someone who provides care and treatment to patients, such as a nurse, psychiatrist or psychologist.
Commissioner - An organisation or person who determines what health and social care services should be provided for local people, and then commissions and allocates funding for other organisations to provide them.
CQC - See Care Quality Commission
General Practitioner - A General Practitioner (GP) is the family doctor and is usually a service user's first point of contact with the health service.
GP - See General Practitioner.
Key Performance Indicator - Targets that are agreed between the provider and commissioner of each service, which performance can be tracked against
National Institute of Clinical Excellence - The National Institute of Clinical Excellence (NICE) provides the guidance that sets the standards for healthcare. NICE guidance is used by the NHS, independent healthcare providers, Local Authorities, employers, voluntary groups and anyone else involved in delivering care.
NICE - See National Institute of Clinical Excellence.
Primary Care - Primary care is care given by a general practitioner (GP) with a broad range of ("superficial") knowledge in internal medicine. It is the first point of contact in the health care system.
Secondary Care - Secondary care is specialised treatment usually provided by a hospital.
Service User - A service user is someone who uses health services or has done in the past. Some people use the terms patient or client instead.
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